Refund Policy

Thank you for choosing R2 Immigration Services Inc. for your immigration needs. We strive to provide the highest level of service to our clients. However, we understand that circumstances may arise where you may need to request a refund. Please review our refund policy below:

1. Consultation Fees/Professional Fees:
– Consultation fees are non-refundable once the consultation has been conducted. This fee covers the time and expertise of our immigration consultants in assessing your case and providing advice.

2. Service Fees:
– Service fees for immigration applications and related services are non-refundable once we have commenced work on your case. This includes but is not limited to:
– Preparation and submission of immigration applications
– Document review and verification
– Correspondence with immigration authorities
– Legal research and advice

3. Discretionary Refunds:
– In certain circumstances, R2 Immigration Services Inc. may exercise discretion in offering a partial refund. Such circumstances may include:
– Failure to provide services as outlined in our agreement
– Significant errors made by our consultants
– Cancellation of services by R2 Immigration Services Inc. due to unforeseen circumstances

4. Refund Process:
– To request a refund, please contact our office in writing, providing details of your request along with any supporting documentation.
– All refund requests will be reviewed on a case-by-case basis, and decisions will be made at the discretion of R2 Immigration Services Inc.
– If a refund is approved, it will be processed within 30 days of the approval date using the original method of payment.

5. No Refunds:
– Please note that certain expenses incurred by R2 Immigration Services Inc., such as government fees, courier charges, and third-party service fees, are non-refundable and cannot be recovered once paid.

6. Changes to Policy:
– R2 Immigration Services Inc. reserves the right to amend this refund policy at any time without prior notice. Any changes to the policy will be posted on our website.

By engaging our services, you agree to abide by the terms outlined in this refund policy. If you have any questions or concerns regarding our refund policy, please feel free to contact us.

R2 Immigration Services Inc.
#3266 4310 104 Ave NE
Calgary, AB, Canada
+1 (403) 439 0007